Computer Repairs
Q:
Do you offer remote assistance?
A: Yes, we certainly do. We can come out
and check your computer environment and have it
ready for remote assistance later. If you have Windows
XP, it's a very simple procedure to invite someone
to help you remotely.
Q:
Are you able to come into my computer without my
knowledge if I have invited you in the past?
A: No. When you need assistance, you
are required to be there to confirm we can take
over your desktop. When the session is finished,
we are no longer able to "get into" your computer
without your permission.
Q:
If I bring my computer in for repair or upgrade,
what else should come with it?
A: For laptops, please bring in your
A/C Power supply. For desktops, we don't need monitors,
keyboards, mice or power cords. Please bring along
your original software and drivers found on CDs,
floppy disks and any manuals that you received with
your hardware. Also, to save time later, please
supply us with any passwords, and documentation
from your service provider about your internet connection
and email account details if a Windows reinstall
is required.
Q:
How can I protect my existing data?
A: We always encourage our clients to
backup regularly onto CD or other removable medium
and check that backup to make sure the files can
be accessed easily. We make every effort to preserve
the data on your hard drive; however, we cannot
guarantee your data. The best action you can take
before bringing your computer in for repairs is
to back up your data on a separate medium. If you
have Restore Disks you may want to bring them in
with you.
Q.
How long will my repairs take?
A: Usually we can diagnose a problem
within 24 hours, depending on the complexity of
the problem. Once a diagnosis is established, and
we can give you an estimated cost of repair, (parts
& labor) you would be contacted for approval
before we proceed further. Occasionally, parts may
need to be ordered and shipped for your equipment,
which may add 2 - 3 days to the repair process.
Immediate service is available for an additional
nominal charge providing that a technician is available.
Q:
Are there any costs involved prior to repair / upgrade?
A: For desktops and printers, our
workshop fee is $35. Laptops and notebooks is $50
diagnostic fee. For upgrades, we check your equipment
to be sure that your current hardware and software
is compatible with the new hardware/software. Should
you decide to continue with the repair or upgrade,
your workshop fee applies towards your repair bill.
Q:
What are your office hours?
A: Monday through Friday - 8:30AM
till 5:30PM . Closed Saturday and Sunday. We are
on call on weekend and public holidays on 0404871667
for Zina and 0411289272 for Alana .
Q: Do you repair monitors?
A: We used to. We can give you contact
details to the gentleman who does repair monitors
and supplies second hand monitors. However, since
the cost of new monitors continues to fall, it's
usually more cost effective for a customer to buy
a new monitor with full warranty (or reconditioned
monitor) as opposed to a repaired one with a 90
day warranty.
Q:
Do you repair copy machines?
A: No, it's best to give it to a specialist
who deals exclusively with your particular model.
Q:
How do you receive payments?
A: We accept personal cheques, money
order, bank cheques, cash and direct debit.
Q:
If the minimum charge is one hour, what happens
if the repair only takes 10 minutes?
A: The minimum charge helps us cover travel
time to and from your home or office. Before coming
out, we like to talk you through some simple troubleshooting
techniques. Often, simple problems can be fixed
over the phone in a few minutes, and without charge!
Network Administration
/ Repair
Q:
Do you do network cabling?
A: IT Harmonics has close relationships
with network cabling firms, and can get high quality
installations done in much shorter time than our
clients contracting the work themselves.
Q:
Will you support our own computer system? Do you
know everything about all applications?
A: We are highly experienced in general
operating systems and applications like Microsoft
Office applications, SQL and e-mail. For industry
specific applications, we do support them. If our
client maintains a support contract with the original
vendor, that gives us a place to go with specific
questions and a channel for receiving patches and
updates. Without a support contract, we are unable
to support niche applications.
Q:
Do you support only Microsoft products?
A: We are a Microsoft for Partners business,
and 90% of our work is performed in Windows but
we don't concentrate on that platform to the exclusion
of others. More to the point, we don't form exclusive
relationships with any vendors, hardware or software,
so that you can trust our independence.
Q:
Can we buy equipment from you?
Yes. IT Harmonics is a reseller for any product.
We maintain complete independence from vendors so
there's never any conflict of interest when we make
recommendations. We can completely specify and direct
your acquisitions fro our wholesalers, for hardware
and software but we're not involved in any business
relationships with vendors whatsoever, except as
consumers ourselves.
Q: How
much downtime is required?
A: This will depend on the complexity of
the network problem.
Q: Do
you repair the network after hours?
A: If it's workstation the answer is no.
If server, then yes, because the server will have
to be rebooted, therefore anyone on the other terminals
will be unable to continue working until the server
problem is resolved.
Computer Training
Q: I
don't know anything about computers. How can you
help me learn quickly?
A. The first thing we do is show you how
the computer is put together. Then we go through
the Windows environment so you understand the desktop
which is the first thing you look at when you turn
it on. The next thing to learn is emailing. That
way, when it's time to learn Word, Excel and other
applications, you will be able to easily email us
when you need help and sending exercises from the
course.
Q: Do
your training classes incorporate hands-on practice?
A. There are many training programs out
there that don't give trainees the hands-on practice
they need. At IT Harmonics, we focus as much on
skill building and task-based competence as possible.
Our computer training programs are geared, as much
as possible, to your own office requirements.
Some training institutions have
to forgo something to get the training time down.
All too often, extensive hands-on practice during
the training is eliminated or drastically reduced.
If you're asked during an interview to show how
a certain task is done and you can't, proper hands-on
training, such as what IT Harmonics has to offer,
will help you. Competence in computer skills is
the key to getting your job done efficiently and
this comes from hands-on experience!
Q: What
Makes Your Courses So Good?
A. Our role is to ensure all your IT needs
are met. Here are some ways we provide the best
training program for you:
- Limited class size
- no more than 8 people
- Training related to your own work practices as
much as possible.
- Two hour sessions
- Time between sessions for practice
- Curriculum base, customised manuals. Easy to use.
Lots of diagrams. Excellent for future reference.
Developed by leading industry professionals.
- Experienced and certified trainers.
Q: Do
you have a money-back guarantee? Are there any hidden
fees if cancellation is necessary due to family
emergencies or other unforseen circumstances?
A: IT Harmonics has no registration
fees or cancellation fees. We also provide you with
this incredible double guarantee as your safety
net which means if at any time you are not 100%
totally delighted with our service, recommendations
or items we supply you, then we will work with you
until you are. If you are still not happy,
we will happily refund your investment, no questions
asked. We'll even arrange for another company
to give you the solutions you need.
If you need to withdraw during
a class for any reason, you may take all or part
of the class again later at no additional charge.
IT Harmonics understands that life happens!
Q: Is
IT Harmonics flexible when it comes to scheduling
or changing courses?
IT Harmonics offers unequaled flexibility
and convenience. Not only are courses available
in a variety of locations, you can take a single
week of training at a time and then wait to take
the rest. You can attend to work, practice what
you've learned, self-study for the next segment,
or take a test while material is fresh. We pride
ourselves on being flexible and accommodating in
exceptional situations.
Q: How
do you know how much training I'll need?
A: Prior to providing you with
a training program, we come to see you to conduct
a skills analysis. This allows us to see where are
currently with your skills and knowledge. A skills
analysis will help streamline and fast-track the
training program.
Q: Where
do you conduct the training?
A: Either at your office or ours for one-on-one
training. Many of our clients like to learn on their
own familiar computers / environment so we are happy
to come to your office. If there are a group of
people within an organisation wishing to be trained,
this also can be conducted at your office. We would
consult with you and your IT administrator about
availability of equipment. We will supply the courseware
and manuals.
Q: Do
you run classes?
A: If you belong to an organisation, as
mentioned above, we will conduct classes on an as
needs basis. Otherwise, classes can be set up if
there are between 6 and 8 people interested. This
will ensure that the training facilities can be
used to their fullest potential.
Q: What
can I do if training finishes and I'm still unsure
about certain aspects of the software I was trained
in?
A: After the training program is finished,
we offer post-training support for the subject matter
covered, as long as you need it. If necessary, we
will come to your office to go through all your
questions until you achieve your training goals.
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